Peggy's Log Cabin Flowers & Gifts
In Business Since 1977
(256) 533-7575
Hours of Operation
Mon-Sat 8am-5pm
Payment Methods
VISA, MASTER CARD, AMEX, DISCOVER, DINERS CLUB
Products and Services
Large inventory of fresh flowers, tropicals, plants, European/dish gardens, contemporary and traditional arrangements, high-style floral arrangements, extensive gift line, gourmet and fruit baskets and gift baskets. Wedding and funeral work. We offer same day delivery.
About Peggy's Log Cabin Flowers & Gifts
RET FLORIST RET GIFTS/NOVELTIES
Reviews
Review it at YellowPages.com
excellent service and beautiful work
Posted by rachel_a74 on 7/21/2008
This florist is excellent
Poor Customer Service
Posted by alryberg85 on 5/16/2007
While I have heard that Peggy's Log Cabin does beautiful work, their customer service leaves something to be desired. As a result, I will be taking my business elsewhere. I scheduled a wedding consultation, and I arrived to discover that the person I was meeting with was not there. I still met with another person on staff, and decided that I would most likely use their services based on that meeting. I called the person back that I was supposed to meet with originally for additional information, and she asked that I call back a month later because she had some conflicting personal issues. I still gave them the benefit of the doubt based on my initial consultation. I called as requested to remind them that I was interested in working with them for my wedding and to set up another time to make a deposit and create a contract. I was harshly reminded that it was Mother's Day and they were too busy to meet at that time (despite the fact that it was two days before Mother's Day and I was only making a brief courtesy call--NOT to set up a meeting for that particular day). I am highly influenced by customer service, and it makes me nervous to work with someone on such a special event. I am dissapointed that I have wasted valuable time waiting to meet with Peggy's Log Cabin. I hope this review is helpful!
Response from Peggy's Log Cabin Flowers & Gifts
Posted on 9/25/2008
Customer Service has long since been a strong consideration and first priority at Peggy's Log Cabin. My mother , Peggy, based the foundations of the business on that, and it remains in tact today. I wish to thank the customer for taking the time to to reply and apologize for any misunderstandings. Unfortunatly our business is very holiday oriented and we are very busy for 10 days prior to Mother's Day and 10 days after. Because of this , I do not schedule wedding consultations or discussions during this time. Everyone deserves good customer care and I am sure that I asked if this could wait til later, since the wedding was at a later date. Personal family fires and issues of the like I have no control over. It is sincerly our goal at Peggy's Log Cabin to treat all customers with kindness , care and good customer service.
